Terms & Conditions
These terms and conditions govern the use of our website, www.micralite.com, and in using this website either by browsing pages or making an online purchase you agree to be bound by these terms and conditions as laid out below.
"website" refers to www.micralite.com
"We", "our", "us" refers to Micralite Limited (Company Registration No: 04246644), our registered address being Micralite Limited, Micklethorn, Broughton, Skipton, North Yorkshire, BD23 3JA
"Product" means a product displayed on our website either for sale or for information purposes
We do our best to ensure that the information on the website is accurate and helpful at all times.
However, we cannot ultimately warrant the accuracy of any information and cannot be held liable for any use or reliance you may make of or put on it except as specifically agreed with us in any further agreement we may make with you in writing.
We do our best to ensure that the website operates properly at all times, but we make no warranties as to the availability or accessibility of the website, and (save as otherwise set out in these notices and disclaimers) we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the website.
Any link (be it a hypertext link or other referral device) used on the website is provided solely for the use and convenience of the visitor. The link does not represent any endorsement or recommendation by us and does not mean that we have any association with the linked website. We are not responsible for the content of any websites that have links with the website or for the legal consequences of your entering into any contracts with the third parties that provide these linked websites and we do not accept any liability for any loss, damage, expense, costs or liability whatsoever incurred by you as a result.
We will not be liable for any loss, damage, expense, costs, delays or other liability whatsoever (including without limitation any financial losses such as loss of profit) which you may incur as a result of any event beyond our reasonable control (including without limitation any failure of transmission, communication, computer or other facilities or your inability to access the Website for any reason or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium).
All Intellectual Property Rights and goodwill in or relating to the contents of the website belong to either ourselves or to our suppliers. In particular, the trade marks displayed are registered and nothing contained in these conditions or the website should be construed as granting by implication, estoppel, personal bar, or otherwise, any licence or right to use any of the trade marks without our permission. However, copying and printing of those web pages which contain the trade marks is permitted within the scope of the licence contained below.
You may download to a local hard disk and print extracts from the website solely for personal, non-commercial use. You may also recopy downloaded extracts to others for their personal, non commercial use. You may not reproduce part or all of the contents of the website in any form unless it is for personal, non commercial use.
You may not copy or otherwise incorporate into or store in any other website, electronic retrieval system, publication or other work any of the content of the website in any form (whether hard copy, electronic or other).
You may not frame or link to the website or any part of it without our express permission.
Micralite aims to ensure that all specifications within the website are correct, however we reserve the right to alter specifications without prior notice.
Some services are only available after you complete the website registration process. By registering to use these extra website services you agree:-
- That the information you provide to us during the registration process is accurate and complete and relates only to yourself and does not in any way involve you impersonating any other person or providing a false identity or name/address that you are not authorized to use.
- That you will inform us immediately if any of these details change by contacting us directly using one of the channels of communication detailed in our Contact Micralite website section
- That you will take necessary measures to ensure that your username and password are kept confidential and known only by yourself and that you are responsible for all activity that occurs on the website under those account details. You also agree that you will take necessary precautions to ensure that any computer you use to access the website has adequate protection against third-party malicious activity such as viruses, spyware, key-logging, phishing.
- That you are at least 18 years of age and a valid UK resident.
Indemnity and Liability
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Terms and Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
Whilst we use reasonable endeavours to ensure that this website is secure and free from errors, viruses and other malicious or harmful content, we give no warranty or guaranty in that regard. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use the Website safely and to screen out anything that may damage or harm your computer or other device. Except where required by law we shall not be liable to any person for loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the website.
Online purchases and contract information
When you complete an online order for a product purchase we will initially send you an email that confirms the order details you have sent to us. This email does not constitute the formation of a contract but is our acknowledgement of your offer of purchase of product(s) the details and prices of which are detailed in our order acknowledgement email. Upon dispatch of the products you have ordered from us from our warehouse we will send a dispatch email that constitutes acceptance of your order and the completion of a contract between you and us for the purchase of the product(s) at the price and specification detailed in this email. If we do not accept your order then we will contact you be email or telephone before any products are dispatched and therefore any contract is formed.
Alternative Dispute Resolution
Micralite will always try to resolve complaints as quickly as possible. However, if we've not resolved your complaint to your satisfaction, you can refer the issue to the independent "Alternative Dispute Resolution" service provided by The Retail Ombudsman (see the Ombudsman's website here).
Provided your complaint is in their remit, they will investigate your complaint free of charge. If you have purchased your goods online, you also have the right to pursue Online Dispute Resolution ("ODR") through the ODR Platform, accessible via the following url: http://ec.europa.eu/odr.
Please note that although you have the right to bring a complaint to The Retail Ombudsman, or through the ODR Platform, Micralite is not legally bound to comply with the ADR/ODR process and, therefore, shall be entitled to elect not to participate in the event that you do bring such a claim.
For returns and cancellations, please see our Returns Policy.
Competitions and Offers
Occasionally we may run promotional competitions and offers either on the website or through our social media channels. Individual terms and conditions for these promotions and offers can be viewed on our competition terms and conditions page.
The interpretation, construction, effect and enforceability of this agreement shall be governed by English Law, and you and we agree to submit to the jurisdiction of the English courts for the determination of disputes.